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Performance improvement strategies
Team collaboration and Brainstorming Process Improvement Understand markets Design Innovative Products Toyota's Lean approach Workstation ergonomics
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Performance enhancement

Enhance your business processes and team performance with ISP methods and tools.

ISP methods and tools can enhance your business processes and reduce cycle time to deliver results to clients and customers.

Completing business process improvement prior to developing an information system or deploying a package essential to gain full benefits possible from a systems deployment.

ISP offers in-house training courses and mentoring to clients. We use your business processes as case studies to make the course more relevant to participants. You can see a detailed agenda for each course by clicking on the course name in the table below:

Enhance your teams performance with I.S.P. training and courses
Course NameCourse benefitsCourse Contents
Accelerate everything with Turbo brainstorming

1-2 days

  1. Build high-performance teams to fast track projects.
  2. Communicate more clearly with clients, team and management.
  3. Speed JAD sessions with Turbo brainstorming.
  4. Design better products - Harness your teams ideas and creativity.
  5. Reduce wasted time in meetings by 60%.
  6. Solve problems faster.
  7. Generate creative solutions to challenges.
  • Process Ideas - where brainstorming fits in.
  • Turbo brainstorming process.
  • Facilitating brainstorming sessions.
  • Concurrent brainstorming.
  • Brainstorm a single topic.
  • Impact Analysis.
  • Brainstorming patterns.
  • Solving problems.
Business Process Improvement

2 days

  1. Reduce cycle time and cost
  2. Improve customer satisfaction
  3. Design innovative products
  4. Speed business processes
  5. Reduce process costs
  6. Empower employees
  • Understand the reengineering methodology
  • Business process mapping
  • Cost benefit analysis
  • Mobilize organization for reengineering
  • Build high-performance teams
  • Launch the BPR project
  • Map business processes
  • Generate innovative alternatives
  • Design improved business processes
  • Develop reengineered systems
Define client needs more clearly
  1. Define client requirements as a foundation for design, development, change management, testing and success.
  2. Increase client commitment
  3. Reduce specification effort
  4. Speed systems analysis
  5. Analyze alternative proposals
  6. Generate feedback 
  7. Lay foundations for deployment
  • Introduce requirements definition methodology
  • Conduct system feasibility study
  • Clarify client objectives
  • Document system requirements with JAD sessions
  • Specify system components
  • Reengineer the business system
  • Design support information system
  • Implement new system
Design innovative products to delight customer
  1. Improve quality
  2. Reduce maintenance
  3. Improve customer satisfaction
  4. Increase market share
  6. Reduce cost
  7. Reduce cycle time


  • Allocate design resources
  • Solve problems openly
  • Create innovative solutions with Breakthrough thinking
  • Borrow best practices
  • Create continuous streams of products
  • Discover superior alternatives
  • Match capacity to demand
  • Evaluate new technologies
  • Integrate design decisions
Project Management
8 day program at University of B.C.
2 to 6 days
  1. Evaluate feasibility
  2. Improve project planning skills
  3. Speed project delivery with better planning
  4. Acquire team building skills
  5. Appreciate importance of strategy in planning
  6. Build realistic schedules
  7. Prepare client organizations for deployment
  • Project Initiation - Lay foundations for success
  • Specifications
  • Requirements
  • Designing innovative solutions
  • Procurement Activities
  • Estimating Work effort and Cost
  • Building high-performance teams to fast track projects
  • Managing resources over multiple projects
  • Communicating to Clients and Management
  • Deploying Project Management in your organization
Increase electronic collaboration with Microsoft Project Server with Web Access

3 days


  1. Standardize resource definitions with enterprise resource pool
  2. Centralize project data for reporting and security
  3. Protect project data
  4. Share project data over the internet
  5. Reduce overhead to manage custom  objects especially custom fields.
  6. Capture timesheets from team.
  7. Manage resource workloads.
  • Installing Project server
  • Managing enterprise features with Web Access
  • Setup OLAP Analysis process
  • Database tables in Project Server
  • Define resources in Enterprise resource pool. Build project plans with Project Professional
  • Allocate resources to projects with Resource Manager
  • Manage updates from web clients
  • Analyze resource usage with Portfolio Manager
  • Manage project issues with Sharepoint

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Click here List of Recommended books on Project Management, Team Building, Estimating, Software Development methodologies, requirements definition, and Microsoft Project.


planning corp.
5361 Malaspina Place
North Vancouver
B.C.V7R 4L9

Copyright Feb. 1, 2007 Brian Mullen, I.S.P. information systems planning corp.

About Brian Mullen, M.Sc., president of I.S.P. information systems planning corp.

email Brian Mullen with your questions
Last updated: March 12, 2007